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No credit card required. Get started in less than 60 seconds.
Get Unscheduled Treatment Back
In Your Chair With Just One Click.
Follow Up Hero helps dental treatment coordinators convert unscheduled treatment plans with automated multi-channel follow-up campaigns that continue to build trust, educate, and motivate patients and parents.
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No credit card required. Get started in less than 60 seconds.
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Treatment Coordinators Say It Best
We asked dental treatment coordinators and office managers “What changed for the better since you started using Follow Up Hero?” Here’s some of what they said...
“I can’t believe I used to try to manage hundreds of thousands of dollars of pending treatment plans and follow-up from a spreadsheet. I switched to Follow Up Hero and my job is so much less chaotic. It has definitely allowed me to increase doctor production.”
Melanie Murphy
Treatment Coordinator
Sierra Dental & Orthodontics
Maddy Warner
Treatment Coordinator
Lakeshore Dental
“Having a dedicated follow-up system where I can manage all unscheduled treatment and broken appointments is so helpful! Being able to easily activate different follow-up campaigns that are specific for different treatment plans has been a game changer.”
“We have been able to communicate much better with patients who have pending treatment. Instead of just sending reminders, follow-up campaigns are great for educating patients about the importance and urgency of treatment.”
Amie Brookes
Treatment Coordinator
Precision Dental
Nicole Davidson
Treatment Coordinator
Imperial Christina Dental Care
“I used to use Excel sheets and notes on the schedule to track pending treatment and broken appointments. Everything became much more efficient and way more effective with Follow Up Hero. I’ve told every other treatment coordinator they need to try Follow Up Hero ASAP!”
“I feel like I’m much better organized and more efficient because of Follow Up Hero. It has also greatly increased our ability to get pending treatment and broken appointments scheduled with follow-up campaigns that span over a couple of months to stay in front of our patients.”
Tara Schmitt
Treatment Coordinator
Smile Design Studio
Tara Atkinson
Treatment Coordinator
Alpine Dental & Orthodontics
“Much better for managing unscheduled treatment and broken appointments. Our patients always say how helpful our follow-up communication is. We have consistently hit higher production goals every month with Follow Up Hero at our front office.”
If Any Of This Sounds Familiar, You Need To Try Follow Up Hero.
It can be challenging to successfully follow up with, connect, and convert patients or parents with unscheduled treatment. We get it. That's why we built Follow Up Hero.
Patients say, "I'll call back" but rarely follow through.
Tracking unscheduled tx with spreadsheets/notes.
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Voicemails, emails, and texts that never get replies.
Your follow-up appears desperate to schedule.
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Doctor keeps asking, "Why haven't they scheduled?"
Repeating payment and procedure details, again.
Back-and-forth to schedule treatment appointments.
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Unscheduled tx slipping through the cracks.
How Follow Up Hero Works
Follow Up Hero empowers dental treatment coordinators to manage, track, and convert unscheduled treatment plans with comprehensive follow-up campaigns that run on autopilot.
Follow-Up Campaigns With Multiple Steps
Over Several Months
Select from 20+ unscheduled treatment follow-up campaigns customized for your practice: fillings, crowns, veneers, implants, clear aligners, gum grafting, or any other unscheduled treatment plan you need to follow up with.
Follow-Up Communication That Is Far More Than Just Simple Reminders
With just one click, personalized emails, texts, mailed booklets, letters, note cards, and postcards are delivered along a follow-up timeline to continue to build trust, educate, and motivate patients about their unscheduled treatment.
Follow-Up System
That Runs On Autopilot
To Drive Production
With Follow Up Hero, you can leverage the power of follow-up automation while maintaining complete control over all patient communication. Decide who receives what follow-up campaign, and when each follow-up step is sent.
What Is An Unscheduled Treatment Follow-Up Campaign?
An unscheduled treatment follow-up campaign is an organized series of follow-up steps that consist of pre-made HIPAA-compliant text messages, emails, mailed booklets, letters, note cards, and postcards, all delivered to patients or parents with just one click.
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Automated direct mail
booklets
Booklets provide patients with a summary of their treatment plan.
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Automated direct mail
letters
Letters are double-sided and include treatment plan details.
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Automated direct mail note cards
Note cards have messages
with simulated handwriting.
Automated direct mail postcards
Postcards present limited-time offers or branding messages.
Scheduled delivery of emails
Emails provide helpful and informative patient education.
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Scheduled delivery of text msgs
Text messages that include links to treatment plan details + scheduling.
Follow Up Hero Results
See for yourself with our very generous 30-day free trial. No credit card required.
Yes, our free trial even covers the cost of your direct mail printing + postage.
$21,865
Average Production Scheduled In First 60 Days
24X
Average Annual Return
On Investment (ROI)
4.95
Average Rating From
Tx Coordinators & OMs
Follow-Up Campaigns
Set On Autopilot.
A follow-up campaign is an organized series of follow-up steps that are scheduled to take place over several months using a combination of HIPAA-compliant text messages, emails, mailed booklets, letters, note cards, and postcards.
Select from over 20 follow-up campaigns to convert an unscheduled treatment plan or broken treatment appointment into a scheduled appointment, and ultimately drive production for your practice.
20+ Unscheduled treatment campaigns
Broken appointment campaigns
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Maintain Control Over Every Follow-Up Step.
Every follow-up campaign is highly personalized to each individual treatment plan and has a follow-up timeline with ready-to-go emails, texts, direct mail booklets, letters, note cards, and postcards.
Along with the power of automation to manage and deliver your follow-up campaigns, you maintain complete control over when follow-up campaigns should start, and whether each follow-up step should be sent according to the timeline, delayed until a future date, or if follow-up should stop.
Select start date
Delay next step
Send next step
End campaign
Continue To Build Trust, Educate, and Motivate.
Rather than just simply reminding patients and parents of pending treatment plans, follow-up communication should continue to build trust, educate, and motivate patients and parents, as if it were a natural extension and continuation of your treatment presentation.
All follow-up campaigns include patient education, facts and statistics, photos and illustrations, and frequently asked questions about the procedure(s) being recommended to your patients.
Patient education
Procedure FAQ
Facts and statistics
Photos and illustrations
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Financial Details For Next Phase Of Treatment Plan.
Some of the most common questions with unscheduled treatment are related to payment details. That’s why we include a financial breakdown for the next phase of the patient’s treatment plan.
Financial breakdowns are included in mailed booklets, letters, emails, and via secure links in text messages. Patients can also see monthly payments with any of your financing partners.
Doctor comments
Insurance estimate
Patient payment
Financing options
Self-Service Treatment Appointment Requests.
Patients are most often seeing and reading your booklets, letters, note cards, postcards, emails, and text messages outside of business hours. You must give them a way to take action at those times when your front office isn’t available to schedule appointments.
With the self-service treatment appointment request feature, patients can conveniently select their two top choices for treatment appointment dates and times which eliminates much of the back-and-forth voicemails, text messages, and emails when scheduling patients.
Self-service treatment scheduling anytime
Avoid back-and-forth call, texts, and emails
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The All-In-One Unscheduled Treatment Follow-Up System
While leveraging the power of automation, Follow Up Hero provides the structure and organization necessary for treatment coordinators to properly manage the hundreds of thousands of dollars of unscheduled treatment plans that inevitably accumulate.
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A
B
C
A
Manage Follow-Up Campaigns
Select unscheduled treatment follow-up campaigns for individual patients. Along every follow-up timeline, you maintain control of every follow-up step with just one click. Based on patient responses to your campaigns, choose to send the next follow-up step, delay the next step, or end the campaign.
B
All-In-One Texting + Email
While follow-up campaigns deliver direct mail booklets, letters, note cards, emails, and texts with just one click, you can now focus on managing responses and scheduling treatment. Follow Up Hero combines all texting and email into one conversation window to keep you organized.
C
Follow-Up Campaign History
While follow-up campaigns are delivered on autopilot with just one click, Follow Up Hero keeps track of when every step of the follow-up campaign was sent.
You will also see when the patient or parent made an appointment request and when the treatment appointment was scheduled.
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D
E
F
D
Pending Treatment Pipeline
Your pending treatment pipeline provides an at-a-glance view of all unscheduled treatment and broken appointment opportunities that have been assigned to follow-up campaigns. See where follow-up is in progress, where follow-up is due, appointment requests, and opportunities that have been converted and scheduled.
E
Schedule More Treatment
All follow-up direct mail booklets, letters, note cards, emails, and texts provide convenient self-service scheduling for patients and parents. When an appointment request is submitted, you will see these patients or parents appear under your 'appointment request' column which allows you to focus on scheduling more treatment.
F
Production Results & Reports
Treatment coordinators never get enough credit for how much production they create for the practice as a result of follow-up with unscheduled treatment and broken appointments. With Follow Up Hero, automated weekly email reports show the exact dollar value of production scheduled via follow-up communication.
Start Your Free 30-Day Trial
One simple plan with a very generous 30-day free trial. No credit card required.
Yes, our free trial even covers the cost of your direct mail printing + postage.
What's Included? Absolutely Everything
Follow-up dashboard
Opportunity pipeline
Automated reporting
24/7/365 support
HIPAA compliance
15X ROI guaranteed
Customized campaigns
Automated direct mail
All-in-one texting + email
$397
/MO
Includes 75 direct mail booklets, letters, notecards, and postcards printed and mailed for you every month!
15X ROI GUARANTEED
Perfect for dental practices that want to automate comprehensive follow-up communication for unscheduled treatment plans and broken appointments.
Everything we offer, plus...
​
20+ custom follow-up campaigns
​
Unlimited email + text messaging
1:1 onboarding and team training
​
7 day-a-week phone & email support​
HIPAA business associate agreement
75 direct mail pieces/month. Any combination of booklets, letters, note cards, postcards. Includes USPS first-class postage. Additional mailings over 75/month are only $1.50/each.
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How does the 15X return on investment (ROI) guarantee work?Our baseline goal is for all practices to realize at least a 15X return on investment (ROI) with Follow Up Hero. If at any point within the first six months of using Follow Up Hero your follow-up reports show less than a 15X return on investment, you can request an unconditional refund for the entire amount of your investment you’ve made up to that point, including any additional mailing costs. You don’t have to fill out any forms, you don’t have to jump through a flaming hoop, you will simply receive 100% of your money back—no questions asked.
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Can I see samples of direct mail booklets, letters, notecards, and postcards?Absolutely. Reach out anytime to hello@followuphero.com or submit your request for direct mail samples here and we would be happy to mail samples of our follow-up booklets, letters, notecards, and postcards to your office address.
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Can I cancel anytime without committing to a long-term contract?With Follow Up Hero, cancellation is entirely self-serve, no questions asked, no retention specialists trying to talk you out of it. Cancel any time, no long-term contracts to lock you in. Simple, straightforward, and fair, just as it should be.
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Does this work with any dental practice management software?Follow Up Hero works with any dental practice management software. Whether you use Dentrix, Eaglesoft, Open Dental, Soft Dent, or any others, we’ve got you covered.
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I’m interested in a free 30-day trial, what are the next steps?After you fill out the form on our website to start your free 30-day trial, our team will reach out to schedule a quick call to get everything set up for your practice. The first thing we do is customize unscheduled treatment and broken appointment follow-up campaigns for your practice while matching your branding. Then, most practices have a backlog of unscheduled treatment and broken appointments that we immediately start following up with. The initial 1:1 onboarding call trains front office teams on how to use Follow Up Hero to manage future unscheduled treatment and broken appointments. After that, weekly check-ins make sure everything is going smoothly, along with 7-day-a-week phone and email support.